Return Policy

Health In Balance Physical Therapy

Return Policy

At Health In Balance Physical Therapy, we want to make it as easy as possible for you to purchase therapy products that can assist with your care. In order to provide the highest-quality medical equipment to our patients, we must follow strict guidelines when it comes to the sterility of our products. Due to health industry standards, we are not able to accept returns on opened or used items. For items that are in their original packaging and are in re-sellable, unused condition we may accept a return within 30 days of purchase with the original receipt. All returns must be completed at our main clinic location in Mequon located at 6028 W. Mequon Road, Suite 100, Mequon, WI 53092. In the event that a product is defective, we will work with our vendors to get you a replacement product. Your satisfaction is highly important to us and we strive to find the highest, medical-grade quality products for your use.